Privacy and Cookie Policy

Your privacy is important to us. This Privacy Policy sets out how we handle and treat your personal data when you visit our website and sign up for an account with us. The information below should allow you to make an informed decision and understand how your personal information may be used. If there is anything you do not understand, or wish for more information on, please do not hesitate to contact us with the details provided on our website.

We may collect personal information from you throughout the course of our business together and when you get in touch with us.

The main reasons we use your personal information are:

1. Deliver our services
2. Improve, develop and market new services
3. Verify your identity
4. Carry out requests made by you on our website.
5. Investigate, settle and/or enforce agreements we have with you.
6. Protect the rights, property or safety of us or third parties, including our other clients and users of the website or our services.
7. Use as otherwise required or permitted by law

The personal information we collect are as follows:

1. Name and job title
2. Date of birth
3. Contact information including the company you may work for, email address and social media account where appropriate.
4. Demographic information such as your address, preferences and interests.
5. Other information relevant to the provision of services.
6. Payment information
7. Information you provide to us to enable the engagement of our services.

Keeping Data Secure

We will use organisational measures to safeguard your data such as:

1. Access to your account is controlled by a password and a user name that is unique to you.
2. We store your data on our secure servers.

If there is any potential data breach detected or reported, we will investigate this without delay. Please let us know if you suspect your data given during the use of our website is corrupted.

Legal Basis

To carry out any contract we may have with you, it is necessary for us to collect personal data in accordance with and to engage our services. It is in our legitimate interests to use personal information in such a way to ensure we provide the services in the best way that we can. We have a legal obligation to use your personal information to comply with legal obligations placed upon us.

Retention

We will retain your personal information for at least 3 years from the date of our last interaction with you in compliance with our obligations under the EU General Data Protection Regulation. Where our services have been provided, we will keep relevant personal information for at least 6 years from the date of our last interaction in compliance with our obligations aforementioned. We may then destroy such files without further notice or liability

Cookie Policy

We use cookies when you visit our website to help customise your experience. You do not need to allow cookies to visit the website. If enabled, your experience on this website would be tailored and is necessary for certain parts of the website to work. In most cases, a cookie does not provide us with any of your personal information.

For further information about this policy, please contact us at support@carerota.co.uk

What is a Cookie?

A cookie is a small file of letters and numbers we store on your browser or the hard drive of your computer when you visit certain parts of the website. When you visit our website, strictly necessary cookies will be placed however, you can always change your cookie settings. This can be done by clicking on the cookie button at the bottom of this policy.

First and third-party cookies:Whether a cookie is ‘first’ or ‘third’ refers to the domain pacing the cookie. First-party cookies are those placed by us and third-party cookies are set by a domain other that that of the website being visited by the user.

Persistent cookies:These cookies remain on a user’s device for the period of time specified in the cookie. These cookies will be re-activated every time a user visits the website.

Session cookies:these cookies allow website operators to link the actions of a user during their browser session. Once the browser is closed, all session cookies are deleted.

Controlling your Cookies

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please see the help menu in your internet browser.

You can switch off cookies anytime. This could lead to the loss of information that enables you to access our website more efficiently.

We recommend that you ensure your internet browser is up to date and that you consult the help and guidance provided by the developer.

Your Consent

Strictly necessary cookies do not require your consent.

For performance, functionality, targeting and social media cookies, we request your consent before placing them on your device. If you do not wish to give consent or wish to withdraw such consent, you will need to delete and block cookies through your browser settings.

Cookies we use

Below is a list of the cookies that we use. We have made reasonable efforts to ensure this list is up to date. However, if you find that there is a cookie used on our website that we have missed, please let us know.

The cookies used on our website can be categorised as follows:

Strictly necessary: These cookies allow you to navigate our website and use essential features like secure areas. Without these cookies, we cannot provide the requested services.

We use strictly necessary cookies to:

1. Identify you as being logged in to our website and to authenticate you.
2. Make sure you connect to the right service on the website when we make any changes to the way it works.
3. For security purposes.

If you refuse these cookies, there is no guarantee how the website will perform and its security.

Performance: These cookies can be defined as being used to collect information about how you use our website such as which areas you visit and any errors encountered. These cookies do not collect any personal information.

We use performance cookies to:

1. Perform web analytics which provide anonymous statistics on how our website is used.
2. Help us to perform error management measures to improve the website.

Functional: We use functional cookies to enable us to provide you with enhanced customisation and functionality.

Targeting: Users are given the option to share our work on social networks such as Facebook, TikTok, NextDoor, Twitter and Instagram.

Your Rights

You have the following rights in relation to your data:

1. Right to access – the right to request copies of information we hold about you at any tie or that we change or delete such information. There will be no charge for providing your own personal information to you, unless it is reasonably found to be manifestly unfounded or excessive.
2. Right to be correct - the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase – the right to request that we delete or remove your data from our systems. This could mean that you would have to sign up once again to engage our services.
4. Right to restrict our use of your data – the right to stop us from using your data in a particular way or limit such use.
5. Right to data portability – the right to request that transfer or copy your data.
6. Right to object – the right to object to our use of your data including where we use it for our legitimate interests.

To make use of the rights above, please contact us at support@urbanserve.co.uk

If you are not satisfied with our response, you can make a complaint in the UK to the Information Commissioner’s Office at https://ico.org.uk/.

Changes to this Privacy and Cookie Policy

We may make changes to this Privacy Policy from time to time. We will update this policy to ensure we have all the correct information. Where it is practicable, we will notify you by email of any significant changes.